- Shipping & Returns
Shipping & Returns
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All online orders will ship within 1-2 business days, excluding weekends and holidays. All orders placed will receive an email confirmation with your order details. If for some reason you do not receive an email please check your spam filter or contact us for confirmation that your order was received.
Transit time on all U.S. Domestic orders shipping UPS ground typically take 2-6 business days. Expedited shipping is available at the customer’s expense.
When you place an order, you will be given the option of different UPS shipping methods. Depending on the shipping method you choose, UPS provides a shipping cost for the shipment. Please note that shipping rates for all items are weight-based. To reflect the policies of UPS, all weights will be rounded up to the next full pound.
We do not ship to PO Boxes.
We ship to United States and Canada addresses only.
Here at Carnoustie we want to make your online shopping experience enjoyable. If something is not right with your order, we want to make sure we fix the issue. Please review our return policy below. If you have any unanswered questions regarding this policy, please feel free to contact us directly. Thank you!
To receive a full refund (excluding shipping charges), item(s) must meet the following criteria:
Product must be in new and unused condition.
Product must be returned in the original packaging in which it was received.
Product must be returned with the hangtags attached.
A return request on a regular priced item(s) must be submitted within 14 days of the day it was received.
A return request on a sale item(s) must be submitted within 5 days of the day it was received.
Items marked as "Final Sale" cannot be returned or exchanged.
The RA number provided by Carnoustie must be written on the outside of the box the item(s) is being returned in.
The customer is responsible for all shipping charges on returns unless the return is a result of our error (receiving an incorrect or defective item, etc.). In the rare case the return is the result of our error, the customer is responsible for requesting a call tag at the time of submitting a return request. Carnoustie will ship out a replacement item(s) at no charge.
Requesting to Return an Item(s)
There are two ways to submit a return request. Please read the below section that applies to you.
Purchased the item(s) under your Carnoustie Account:
If you need to return an item(s) and the item(s) meets the above criteria, please login to your account and view the order using the “Completed Orders” link under the “My Account” menu and click the “Return Item(s)” button. Please select the options as they relate to the item(s) you are returning. Please provide us with the reason for the return and select a return action. Please include any additional comments related to the return if necessary.
Purchased the item(s) as a Guest:
If you need to return an item(s) and the item(s) meets the above criteria, please email Carnoustie's return department at email@example.com. Please provide us with the invoice number, order number, item(s) you are returning, the reason for the return and the return action (refund, store credit, exchange, replacement).
Once your return request is submitted, Carnoustie will process the return and you will receive an email within 1-2 business days with more details and instructions on how to return the item(s).
We will notify you via e-mail with the status of your return once we’ve received and processed the item(s) returned.